On the day of admission

Drop-off zone

Patients can be dropped off at the Patient Drop-off Zone where they will be met by a doorman and shown to reception. Wheelchairs are available for patients who cannot walk.

Parking in the drop-off zone is strictly prohibited but the vehicle may remain stationary in the drop-off zone whilst a wheelchair is being arranged. Once the patient has disembarked, drive away immediately.

Parking

Secure, 24-hour parking is available at the two parking lots situated to the east and west of the hospital in Pine Avenue for a nominal fee. Parking is at own risk.

On arrival at the Admissions entrance

On the day of your admission, please present yourself at the reception area at the time recommended by your doctor. Wheelchairs are available at reception for those patients who may require assistance. 

What do I have to bring on the day of admission?

What do I have to bring on the day of admission?
The documentation and information required on the day of admission will depend on whether the patient has or has not followed the pre-admission process.

Patients who have been admitted in advance
  • The admission card received at the time of admission
  • Any documents as indicated on the admission card received at the time of admission
  • X-rays relevant to treatment if applicable
  • Chronic and/or current medication (to be handed to ward charge-sister)
Patients who have not been admitted in advance
  • Medical aid membership card
  • Medical aid authorisation number
  • ID document
  • ID document of principle member
  • Chronic and/or current medication (to be handed to ward charge-sister)
  • X-rays relevant to treatment if applicable
  • Doctor's letter (if you've been given one)
All patients are recommended to bring:
  • Comfortable sleepwear, a light dressing gown, slippers and toiletries (Try to keep these items down to a minimum. The hospital supplies the necessary linen and theatre clothes.)
  • Reading matter or something else to keep yourself occupied as you are more than likely to have to wait before the operation takes place.
What should I not bring?
  • Jewellery
  • Other valuable articles
  • Large amounts of money
  • Cellular phone & contact lenses – ask a family member or friend to bring only once you've settled down after the operation
  • Firearms – can be handed at security for safekeeping
  • Please note that all make-up and nail polish must be removed prior to admission.
NB Any of the above items are brought to the hospital at the patient's own risk and the hospital cannot take responsibility should anything belonging to a patient or visitors go missing. However, any losses are to be reported to the unit manager or ward secretary as soon as they are discovered.

What about patients younger than 18?

Patients younger than 18 must be accompanied by an adult on admission and discharge. Written consent for administering of anaesthetics and liability for payment must be provided by a parent or legal guardian on admission of the patient.

Patients who have been admitted in advance

Patients who have completed the admission process should report to the Reception desk where the Client Facilitator will do a final check of the patient's file ensuring that all the documents are in order before handing the file to the patient who will then proceed to the relevant ward.

Patients who have not been admitted in advance

These are patients who need to be admitted on the same day of hospitalisation (direct admission). The admission process will depend on whether the patient has or has not prepared the documents as per the admission pack.

Patients should arrive at the Admission entrance where they will be met by the Client Facilitator who will check the patient's document to determine whether all the documents are in order. In cases where the documents meet all the requirements, the patient will be directed to the Fast queue. Should any information or documents be outstanding, the patient will be directed to the admissions desk.